Maple Business Support (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data responsibly.

1. Who we are

Business Name: Maple Business Support

Business Owner: David Acton

Email: hello@maplebusinesssupport.co.uk

Website: maplebusinesssupport.co.uk

Data Controller: Maple Business Support

2. Information we collect

We may collect the following information:

— Name — Business name — Email address — Telephone number — Information submitted through our contact forms — Information provided during enquiries, consultations and service delivery — Website usage information through analytics tools

We do not intentionally collect special category personal data unless required as part of a specific client engagement.

3. How we use your information

We use personal information to:

— Respond to enquiries — Provide our services — Manage client relationships — Arrange meetings and consultations — Issue invoices and manage payments — Improve our services — Meet legal and regulatory obligations

4. Legal basis for processing

We process personal data under one or more of the following lawful bases:

— Consent — Contractual necessity — Legitimate interests — Legal obligations

5. Data storage and security

We take reasonable technical and organisational measures to protect your information. This may include:

— Secure cloud storage — Password protection — Two-factor authentication — Access controls — Encrypted communications where appropriate

6. Sharing information

We do not sell personal information.

We may share information with trusted service providers where necessary to operate our business, including:

— Google Workspace — Website hosting providers — Accounting software providers — Automation and workflow tools — Professional advisers

Any third-party providers are expected to maintain appropriate security measures.

7. Data retention

We retain personal information only for as long as necessary to:

— Deliver services — Meet legal obligations — Resolve disputes — Maintain business records

Client records may be retained for up to 6 years after the end of a business relationship.

8. Your rights

You have the right to:

— Access your personal data — Correct inaccurate data — Request deletion of your data — Restrict processing — Object to processing — Request data portability — Withdraw consent where applicable

Requests can be made by contacting: hello@maplebusinesssupport.co.uk

9. Cookies

Our website may use cookies and similar technologies to improve user experience and understand website usage. Users can control cookie preferences through their browser settings.

10. Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

11. Complaints

If you have concerns about how your data is handled, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

12. Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.